FAQ for Luc Sharp
....Payment, Delivery, Guarantees, CashBack, Registering etc.
How do I place my order?Buying art at LucSharp has been designed to be a simple and pleasant experience thanks to the use of modern fast and secure Shopping Cart technologies which incorporates a communication channel to show the progress of your order as well as a familiar, straight forward method of payment and delivery.
New Customer:
If you're new to online purchasing here's a small rundown of what to expect.
Choose the item you're interested in purchasing. Click on the "buy" button and you'll be taken on a step-by-step process as follows:
Your item is entered into the shopping cart, choose how many and use the "update" button.
When you're ready to pay, click on the "pay now" button and you will be passed onto the checkout area, from where you can decide on your method of payment.
If you're ordering a single panel, choose this option in the "delivery method" option box. Multi-panels are panels of more than one and should be chosen in the appropriate box as the choice for delivery. If the wrong delivery option is chosen there may be a delay in fullfilling the order whilst the correct details are corrected and re-submitted.
Enter your delivery details and complete the payment method you've chosen. All your details are kept confidential by industry standard methods.
Returning Customer:
If you're used to ordering online using a shopping cart, then you'll find the process simple as it follows standard procedures. Click on the "Returning Customer" button and enter your logon information. Just follow the directions and enter details when prompted. All your details are kept confidential by industry standard methods.
Why should I Register?
There is an option to register with the site which will give you access to various functions that you may find useful as a purchaser. (Please note it is not neccessary to register in order to make your purchase).
Advantages of Registering:
Very useful if you would like to follow your order throughout it's delivery, refer to previous purchases, print invoices etc, or to contact Luc, the most convenient way is to register to use our Tracking and Invoice Services. Access is available 24/7 and communications as to the progress of your order can be made on the PM email system.
Is LucSharp.com a secure site?
LucSharp.com trades on an industry-recognised robust and secure platform provided by UK-based EKMpowershops. All purchases are kept secure by encryption which protect all your personal details and is completely confidential. All email and delivery details are required only for the purpose of delivery and are used for no other purpose.
What are my payment options?
Paypal The payment market leaders. Using paypal means you can use your Visa or Mastercard to make the purchase. Click on the logo for more info.Paypal
In the shopping cart area you will find a number of payment options to pay for your purchase:
Solution Graphics
Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use PayPal. That’s because all your financial information (like your credit card number) is securely stored and encrypted on our servers, so you don’t need to share your financial information with the person you’re buying from.
CHEQUES are welcome. Please email for details.
BANK TRANSFER is welcome. Please email for details
What are the charges for delivery?
We deliver most places. If you are ordering from outside the UK mainland, remember to send an email to luc at luc@lucsharp.com before ordering to allow us to quote for your final shipping costs.
N. Ireland, Scottish Highlands & Islands, IOM. Channel Islands. Please email before purchase for delivery quote.
£6 Standard Delivery: Delivery timescale: 4 working days for construction, 3 days for shipping (approx 7 working days from receipt of payment)
Delivery options: Choose from options at the checkout:
Delivery Overseas: By first class mail or courier. USA £30, West/North Euro £25, South/East Euro £30. approx. Please confirm by email for quote
Packaging: In the box; hanging kit & instructions. Corrugated pack for safe delivery.
LucSharp's Personal 100% Guarantee
100% guarantee of satisfaction. We're sure you'll enjoy this artwork but if for any reason you are not convinced then we will be happy to refund you.
Secure Packaging?
Secure and robust delivery is required for metal art and Luc has designed a great packaging solution to ensure that the work arrives in perfect condition. Using a combination of corrugated board and foam bubble, the panels are securely boxed ensuring that the vulnerable edges and corners are doubly protected for their journey to you.